CHATBOTS – YOUR ANSWER TO DIGITAL CUSTOMER SERVICE PROBLEMS
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Chatbots are becoming more popular. The top priority for (almost) every business today is to improve the end-to-end customer experience. Why? It is the key to increasing customer satisfaction and laying the groundwork for long-term customer loyalty. And, with so much customer engagement with brands now occurring somewhere in the digital world—particularly on a brand’s or business’s website—more it’s important…

WINNING THE BUSINESS LANDSCAPE BY BUILDING AN ABSOLUTE CUSTOMER COMMUNITY
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Developing a community around your products or services is an excellent way to get new customers. MSMEs that lack access to loans or finance can’t buy a sturdy retail space. Flash floods can wipe out all the inventory in one day. Animal breeders don’t have access to weather forecasts, and drought can cause herds to perish. By building a community…

UNLOCKING THE GROWTH OPPORTUNITY FOR MSMEs
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In the current economic climate, unlocking growth in micro, small and midsize enterprises is critical for the survival of businesses. Globalization has introduced many new regulations and policies that have a direct impact on the way companies do business. In addition, as India becomes more regulated, businesses are challenged with trying to comply with them. Simplifying business processes and systems…

De-Risk Your Business, by Listening to Your Customers
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A successful business is not solely dependent on the products or services you have to sell. Rather it is a complex mix of your products, your marketing, and ultimately your customer experience. But how can you improvise your products, built constructive marketing strategies, and better your CX at the same time? It’s simple really! Listening to your customers has more…

Small Business Strategies That Need to Evolve in 2022
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“Customer is King” is a common term referred to in the business world. Be it any industry, you always know that your business entirely works upon your customer’s needs, demands, addressing their pain points via products, service, and the overall experience. As the global pandemic hit, companies have dramatically changed the way they do small business over the course of…