Anjali Malhotra – Small Enterprise India

AI & AUTOMATION DELIVER GREATER CX IN A DIGITAL WORLD

Aug 22, 2022Aug 23, 2022 Anjali Malhotra

In the erstwhile Industrial era of the 70-80s, organization size was a very important factor for growth. How large the company is made a huge difference to their fortunes and growth prospects. In the now Digital age, size has seized to remain that critical. Instead, agility has emerged as a key determinant of success. How fast an enterprise can learn and respond to market changes in a highly digital economy, pretty much decides the momentum of gains it stands to make. Agility is not just about speed, but also about…

De-Risk Your Business, by Listening to Your Customers

Jun 2, 2022Jun 21, 2022 Anjali Malhotra

A successful business is not solely dependent on the products or services you have to sell. Rather it is a complex mix of your products, your marketing, and ultimately your customer experience. But how can you improvise your products, built constructive marketing strategies, and better your CX at the same time? It’s simple really! Listening to your customers has more benefits than you anticipate. Here’s how formal listening can help your business expand Why do you need to listen to your customers? To know what your customers want Fun fact:…