09 December 2019

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Avaya Helps SMEs to 'Think Big'

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In it’s bid to get more aggressive towards SME market, Avaya unveiled new product releases and innovations targeting this market. These announcements include the new version of Avaya’s communications solution for this market—Avaya IP Office 7.0—which helps drive improved savings, user experiences, and collaboration for a new generation of entrepreneurs, early-stage companies, and mid-size firms.

Nearly 60% of small and mid-size businesses state they use, are interested in, or are planning to use collaboration software. With this launch, Avaya previewed forthcoming innovations in collaboration for this market, including the Avaya Flare Experience for small and medium businesses. Avaya also demonstrated advanced multi-party videoconferencing via several devices, desktop sharing capabilities, and an upgrade from a Nortel device to Avaya IP Office using the Data Migration Tool.

According to Dell’Oro market share reports, Avaya is now the leader in the small and medium business market with 30 million telephony users on Avaya small and medium communications platforms.

However, Avaya also shared its vision for a hybrid cloud approach to small and mid-size business communications, which places Avaya IP Office on premise, while enabling select applications to be hosted ‘in the cloud’ on a partner network. This capability will allow more flexible use and faster deployments of Avaya’s latest collaboration applications.

The company also unveiled customer and partner support for Avaya IP Office 7.0. Customers around the globe include Carlo’s Bakery, home to owner and television personality Buddy Valastro, top music booking firm The Agency Group, and China’s Old Mutual-Guodian Life Insurance.  Partner support included US and Canadian service provider partners Verizon and Bell Canada, and Indian distributor Beetel, a member of the Bharti Group.

Beetel Teletech Ltd, as the authorized distributor of Avaya for Indian market extended its congratulations to the Avaya team on the launch, Vinod Sawhny, ED & CEO of Beetel Teletech Ltd said, “Today, small and mid-size businesses demand the best in class products and tools available in the market. Avaya, with the launch of IP Office 7.0, provides them the very latest in advanced communications. In addition, this is also very cost effective and certainly fulfills customer expectations for features, scalability, ease of management and reliability.”  He further added, “Avaya realizes the needs of different types of partners, and addresses them appropriately through its path breaking and innovative product offerings”.

Adil Doctor, Director SMB Sales-India & SAARC, Avaya India Pvt. Ltd commented, “Today, small & medium enterprises are in the thick of things and they need and demand best in breed technology, to effectively compete in the market place and remain at top of their businesses. At the same time, they also want technology to be cost effective. We at Avaya are committed to bring out best in class tools for them, and the launch of Avaya IP Office 7.0 is a significant step in the right direction.”

Avaya IP Office 7.0 Capabilities

Avaya IP Office 7.0 completes the integration of Nortel Enterprise Solutions’ (NES) IP and digital phones into the IP Office platform (NES was acquired by Avaya, Dec. 2009). This integration now enables approximately 14 million NES users to gain Avaya IP Office’s collaboration capabilities, and can drive 40 to 60 percent in savings for NES customers by enabling them to retain existing phones when upgrading to Avaya IP Office. This upgrade can be accelerated and simplified by a new Data Migration Tool that lets partners transfer all of a business’ existing data (i.e. voicemails, phone extensions) to their new systems, maintaining productivity without business interruption.

Avaya IP Office 7.0 also delivers an expanded portfolio of devices for multimedia collaboration, including sophisticated new color touch-screen desktop phones that let users scroll through contacts or manage visual voicemail at the touch of a finger. Additionally, new conference phones offer patented wide-band audio, call recording via SD card, and fast USB connectivity to a laptop for temporary set-ups. This expanded portfolio also offers a range of video capabilities, including HD videoconferencing from a desktop PC softphone, with no added equipment necessary.

Avaya Helps SMEs to 'Think Big'

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