Make People Comfortable in Crucial Meetings
By Ajay Wahi
Somehow we are in the habit of starting critical meetings (client complaints, delivery schedules not met, quality problems, disruption in production, product launch delays, incorrect research, poor financial analysis etc.) on a serious note, and with worried faces, trying to avoid meeting anyone’s eyes. In fact, it is almost expected that senior level fraternity in any industry will enjoy seeing some gloomy faces around. What is a boss if s/he can’t scare others!